Did you offer to pay for the info up front? I'm guessing not, and therein lies the answer. Why should they provide you the info for free? In their eyes, they have a capital investment in repairing vehicles, why should they help you do it cheaper for free. Same with the parts guy. From his perspective, looking up parts for a 20 year old truck is usually a waste of time, so he does not try hard, if he happens to find the part it usually does not sell anyway. I don't condone this, I think every person in the door should be treated as a potential customer, and are at my shop, but some people become jaded, especially in the dealer world.
This used to happen all the time at the Cadillac dealer I worked. We had manuals back to '77. If you were a good parts customer or patient, we would look stuff up or photocopy. Come in acting like we owed you something and we wouldn't have it.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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