I've got a great relationship with most of the equipment dealerships that I usually deal with, and rarly have any problems getting repair information from them when needed. In fact I've known many of the guys in the various shops for years and have watched them go from brand to brand, etc in that time. Thing is I work on alot of the old, and odd stuff, (ie old friction cranes, cable -vs- hydraulic equipment, equipment with non factory attachments, etc,) so they are thankfull that I am out here doing it instead of them....See my reply to Traditional farmer for the reasons... In the end we are all in the repair business, it's more than big enough for all of us, especially when your in more ofa nich market like I am. So, just beit doesn't mean cause I don't still either buy, or get customers to buy alot of parts. Ultimately one guy can be as large of a customer as their biggest account because I represent the buying power of dozens of small customers, anyone of which I can send in another direction if the need arises. So, treat me right and you get my business and my customers business, treat me wrong and I'll take away a dozen customers in a heart beat. I did it to a pump repair shop years ago. Within a year advising other customers and other mechaincs that I know, I cost them WAY more than what it would have cost them to stand behind their warranty and repair my customers pump when it failed a second time due to their screwup. Now I've got a shop that treats me right and they are currently in the process of completing a $7000 plus repair for one customer, and will get the next repair, and the next, and the next, from me. Not to mention all of the others they have gotten from me via my recommendations to others.
Like my ending to Tradional Farmers post, implies, every customer is a waling billboard, therefore, EVERY CUSTOMER IS THE MOST IMPORTANT ONE TO WALK TORUGH THE DOOR........PERIOD........
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Today's Featured Article - Product Review: Black Tire Paint - by Staff. I have been fortunate in that two of my tractors have had rear tires that were in great shape when I bought the tractor. My model "H" even had the old style fronts with plenty of tread. My "L" fronts were mismatched Sears Guardsman snow tires, which I promptly tossed. Well, although these tires were in good shape as far as tread was concerned, they looked real sad. All were flat, but new tubes fixed that. In addition to years and years of scuffing and fading, they had paint splattered on
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