I used to sell and rent water softeners so I learned a little about them. The first step in the regen is filling the brine tank. Then it slowly siphons the "brine" through the media tank, stripping the hardness out and down the drain. There should always be 3-4 inches of water left in the tank, but nowhere near 1/3 full in between regens. Almost all softeners despite having a timer regenerate after a number of gallons have gone through. This is determined by a "waterwheel" which is behind/below the timer. The timer is there to kick in to delay the regen until during the night. A separate line to the kitchen sink is rare because it would take a new dedicated run of pipe and would be the most expensive part of the install. The control on yours is not working properly. I would expect that it is in the valve that controls the water flow paths. A tech is not going to try to fix it, he will replace the whole control head. I would call a local independent as opposed to one of the big companies. The local companies are started by the "cream of the crop" from the big companies so they know more and are usually more sensitive to building a satisfied customer base.
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Today's Featured Article - Chores - by Frank Young. The ceaseless passing of time! It is at once our friend and our enemy. It measures our progress and it makes us old. Like most features of our life, few things are all good or all bad, and most such judgments depend on our own perspective or viewpoint. In our particular hobby, we enjoy the nostalgic return to the days of our youth as we recreate many of the scenes that took place on the family farm that served as the stage for the first few acts of the play that is our live
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