Posted by Goose on June 28, 2013 at 14:44:38 from (70.198.7.46):
In Reply to: Re: Wal-Mart rant posted by John T on June 28, 2013 at 09:55:03:
John, do you understand the concept called "betterment". If Walmart was willing to replace the engine with one of equal or fewer miles, they're within their rights.
When I was a Claims Adjuster working vehicle service contracts, we had several reliable sources of used engines and transmissions and we installed them all the time. We had one set rule, we never replaced an engine or transmission with one with more miles than the one we were replacing. If a customer balked and wanted a new engine, we gave him (or her) the option of paying the difference.
If they insisted they wanted a new engine, we'd point out that they had bought a used engine when they bought the car.
The courts backed us up on a couple of occasions when it went that far. All we were required to do was repair the vehicle to the same condition it was in prior to the failure. We weren't required to "better" the vehicle.
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