Re: Wal-Mart rant

Posted by Billy NY on June 29, 2013 at 13:39:02 from (72.226.79.200):

In Reply to: Re: Wal-Mart rant posted by Goose on June 28, 2013 at 14:44:38:

How do you substantiate the miles, the actual wear to what was destroyed ? In a perfect world an equivalent would be fine, but no 2 cars are alike, wear, maintenance and so on. I don't care what people think, if your dumb@ss employee is that ignorant not re-fill the oil to the correct level, its shear ignorance, irresponsibility and so on.

I'm going to take the salvage company's word that the mileage is correct, the wear is equal or less and that the engine is going to perform the same as the one that was lost. OK, give that to me in writing please and specify the time allowed for this to be confirmed and provide a clause that states it will be made right without hesitation or dispute resolution such as litigation. I've been to enough salvage yards, I know the owners of several, I know how they operate. Its not impressive, the amount of alcohol the employees consume is impressive though.

Now for some role playing, I'm a fool who goes to a place like this for a routine and common maintenance service, with my say 17 year old mustang cobra, and they do the same thing, its a low mileage car, high performance, hand assembled and signed engine, what then, there has to be a precedent. You won't find that engine, I was just that person that got the hungover inattentive person performing the work, and it happened which it should not period, have you ever forgot to put oil back in after a change ? In 30 some odd years and all the vehicles, never not once, not even close, this is shear stupidity and negligence. If they cannot employ responsible people, they should not be providing these kinds of services to a trusting public, what about the down time the other inconveniences and expenses that would not be otherwise incurred ?

I bring a compression gauge with with me, when buying a salvage engine, I want to see it in the car,truck or what have you and if at all possible I want to hear it run, til it gets warm, maybe not always possible, but a customer is supposed to trust, like they did walmart on performing an oil change, (look where that got them, litigation). The customer is to be assured beyond any doubt that Walmart did this with the salvage engine and that this engine is as equal or a good motor all on trust, I don't buy it. I don't see it as a free lunch, I see it as a punishment for the management/company responsible for the employee who was supposed to NOT forget to put the correct amount of oil back into the engine, or say NOT omit a gasket or DOUBLE a gasket or anything similar, the customer got hosed to begin with, had to retain counsel, pay all of that,+ down time,then stand their ground or be intimidated for something less, due to 100% negligence on the part of the service provider, as a matter of a fact its a theft of services, a breach of contract, failure to perform and or something along those lines, which has consequences in the real world, you're a big company, suck it up, learn, and don't repeat the same thing again. Business depends on repeat customers, satisfied customers, its just unacceptable what these repair shops pull today, my friend went just went through this, these people are crooks all day long and they try and indemnify themselves after making costly mistakes, providing defective or substandard parts or plainly causing a catastrophic engine failure through pure negligence, thats a great business model. LOL Fun chat though LOL ! ;)

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