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Re: O/T Car Dealer Service Dept...Rant


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Posted by Tom in TN on September 12, 2013 at 06:58:24 from (70.210.5.52):

In Reply to: O/T Car Dealer Service Dept...Rant posted by John B. on September 12, 2013 at 06:31:25:

John B,

This is a commendation for dealer service. My wife's Windstar van starting having starting problems. I took it the local Farmer's Co-Op where I had bought the battery a couple of years ago. Same as your results, the guy tested the battery and said it was good. Cleaned the posts and said if it failed again it would need an alternator.

On the way home, I noticed a strong smell of sulfur. Next day, I jumped my wife's car to get it started and then followed her to a Ford dealer about 15 miles away. Driving behind her in my truck, I could smell sulfur odor coming from her car. Dealer checked battery. It had a shorted cell in it that was causing the battery to overheat. We were fortunate that it didn't ignite the hydrogen and blow up.

I hate the expense at our local dealer, but I trust their expertise.

Tom in TN


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