Posted by John B. on September 12, 2013 at 06:31:25 from (50.40.98.77):
Our Dodge Caravan had been acting up and slow to crank. I check the charging system and it's putting out 13.76 volts. Static voltage with the engine not running was 10.5...OH OH I said.
The battery is 2 years old to the month. I remove the caps and check each cell with a battery hydrometer. One cell is completely dead the other 5 have a good charge.
Had my wife take the van to the dealer where we got the battery from. After running some tests they called me and tried to tell me the battery was good but the alternator was bad. They proceeded to tell me they did a load test on the battery and it was fine.
My reply was did you check the battery with a hydrometer? They said no! I then said to replace the battery and asked them to pro-rate the old battery. They called me back in 20 minutes and said we replaced the battery and your wife is on her way. After asking what the cost was the service manager replied. "There is no charge".
All this makes me wonder how good these electronic load testers are or how much the younger generation knows about what they are working on. An old carbon pile load tester would of showed the battery to be bad from the get go with no questions asked. Oh by the way they wanted $450 to replace the alternator. I told them it's warranted from some where else.
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