John B you made a BIG mistake in having your wife take the car into the dealership. IT is a proven FACT that service departments take advantage of WOMEN!!! They know most women and many men know nothing about cars anymore.
So rather than making nothing on a warranty battery they tried to make some money on a alternator. They would have sold you the part at full retail and then full shop rate to install.
Friend had his wife call him while she was in Des Moines visiting her mother. Battery died in her Honda car. From what he says it is a real pain to get the battery in and out of the model. They had bought the car there in Des Moines. He told her to get the car jumped started and take it to the dealership where they bought the car. She and her mother where able to jump start the car. She did have jumper cables. She took the car in and did not call him back. She got home that night and was hopping mad at HIM!!! Told him he did not know anything about a car and all that crap. Turns out the Honda dealer feed her a bunch of BS about how the complete starting/charging system was bad. They sold her a new starter, alternator, and battery. Total bill was for $1900. HE drove the seventy miles back the next day. He raised enough heck that he made them put the old parts back on and just paid for the battery an installation. I think that was about $150.
So NEVER send a women to anywhere to get a car repaired. It will always cost you more money. You maybe OK at the local places that personally know you but in any urban area I would not do it.
So your question about tester is not what they where trying to do. They wanted her to think the alternator was bad. Then after they had installed that they would have came back and told her that the battery needed replaced too. It is a racket that is played all of the time on people that do not know much about cars/trucks.
It is not just cars/truck either. Neighbor lady bought a real fancy Areins push mower. I think she gave about $1000 for the thing. After a year it would not pull itself anymore. She took it back to the dealer where she bought it. They wrote her up an estimate that was for $300 to replaced the transmission. She brought the mower to me. It just needed the tractor drive adjusted. It just took a pair of pliers and 30 seconds to do. I did not charge her a dime. The dealer saw her driving a fancy car and dressed nice. That told them MONEY so they tried to scam her. By the way she is very well off but was really POed at the dealership that tried to scam her.
Sorry ladies but it what happends to women on repairs. I have had a few women farmers tell me they run into it on farm repairs too.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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