Posted by Goose on March 01, 2014 at 15:41:39 from (70.198.0.23):
I'm at my wits end.
We get our Internet service with a Verizon "Hotspot", and I have a "Jet Pack" to carry along to run my laptop when I'm on the road. We're on a 6 gig per month plan.
Usetabe, we'd run under 6. Then for the last 6-8 months, the monthly usage has steadily gone up. Right now, we're ten days into our monthly 30 day period, and we've used almost 5 gigs. It's going crazy.
Between my wife and I, and both of our computers, we really haven't changed our habits to any degree. We haven't added any new programs. I had a computer shop check both computers, and they couldn't find anything that would be causing usage to go up.
Still, it's going berserk. I've tried pulling the plug at the wall one computer at a time, I've tried running our computers off the Jetpack instead of the Hotspot, and nothing seems to make a difference. One time, overnight, I pulled the plug at the wall on both computers, and took the batteries out of both the Hotspot and Jetpack, and the next morning it still showed a slight bit of usage overnight.
Verizon isn't any help. I talked to one of their techies. He said he'd analyze our usage and call back at a certain time on a certain day. He didn't. I suspect Verizon isn't too interested in solving a problem that would reduce usage overage charges. The BBB in Lincoln says they get so many complaints about Verizon, they can't handle them all in their office, they have to hand them off to a large BBB office in New Jersey. Our monthly bill for 6 gigs should be $80. With overages, our current bill is $140, and the next one will be worse.
I'm going nuts trying to isolate the usage to one unit, but I haven't come up with anything. And I have to be on the 'Net for business purposes, so it's not like I can pull the plug on the whole thing for days at a time.
One bright spot is my two year contract on the Hotspot ends in a week and I have the chance to do something else. But I don't know what, as I don't even know if the problem is at our end or Verizon's.
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