Troubleshooting tips: Make it simple, just to check things.
You have a program that you have to run, to start the Verizon connection, right? VZ Access or something, right? You click “Connect” to start the connection. You click “Disconnect” when you’re done, and you stop using their service. When you start it, you have a program that tells you your usage, right?
You need to start watching that closely, which sounds like you’re already doing
1. Check if there is usage, when you’re disconnected. Let’s say you’re not using it overnight. Check your megabytes used, before you disconnect. Then the next morning, when you connect, there should not have been any usage. Make sure those numbers are the same; at night and again the next morning.
Do the same test for one afternoon, when you don’t need your computer for 2 hours. Check usage, disconnect, wait 2 hours, check again. Should be the same number.
If that number is increasing when both computers are disconnected, then either Verizon is cheating you, or someone else is using your service, your account.
If that’s not it, then:
2. Try using the Verizon service with only ONE computer. Leave the 2nd one disconnected. (Just for a test) Check your usage at the beginning of the day, and again at the end. How much did you use in one day?
Then do the test with the other computer. How much did it use in one day? Can you narrow it down to: One computer is using much more internet than the other?
3. The Verizon Hotspot is designed to let additional people use your internet connection. When it’s on. Even if your computer is off. Question: Do you have your Hotspot set up with a PASSWORD? You should. Check that out, by: Ask a friend to bring their laptop to your house. Turn on your hotspot. Ask them to connect to your hotspot TEST: Does it ask them for a password? Or can they connect without a password? Figure out how to make it require a password, if it doesn’t already.
You should turn off your hotspot device when you’re not using it.
4. Do you watch movies or download videos when connected to Verizon? We had a case at my work once, where someone watched a movie on the weekend, with their Verizon service and used up all the data. I don’t know if it was Netflx or just YouTube, etc, but it used a lot.
Comment: You only need to “Disconnect” the Verizon service to stop using it. You don’t need to turn off the computer. You don’t need to remove the battery to stop using your Verizon internet service. Although the hotspot is different. It can let others connect to the internet, when your computer is off.
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