Posted by jimg.allentown on April 14, 2014 at 07:17:08 from (98.115.105.174):
In Reply to: They did it again! posted by Greg1959 on April 13, 2014 at 18:23:56:
What can you expect from a low paying job that requires little training? The "fast turnover" stores like Auto Zone and Advance and a few others hire people based on the "body theory." The theory is that ANYBODY can be trained to do the job. Everything is basically broken down into a "one size fits all" routine that works most of the time. Add to that a computer that contains most of the information that is likely to ever be requested. Then use an interface that makes it simple enough for a third grader to use, and Voila!! You have a nearly foolproof system that will fulfill most normally encountered requests for parts. For this function, you can now hire a minimum wage, entry level flunky that has no idea of what a part looks like of where it goes on the car. BUT... they pay little to keep costs down!
Most of the competent and knowledgeable old timers are gone to retirement or just plain let go because they cost too much. After all, could you raise a family, pay a mortgage, educate your children on what a parts counter job pays today??? In order to be competitive, even the old time parts houses have to think twice about paying the old timer what he is REALLY worth as they are losing so much of their more profitable sales to places like AutoZone.
In a nutshell, we are a nation of cheapskates. We shop for the lowest price, and in general are not willing to pay the top dollar for top shelf service and/or quality. We got what we paid for.
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