Posted by ThadS on April 14, 2014 at 09:40:40 from (204.77.163.50):
In Reply to: They did it again! posted by Greg1959 on April 13, 2014 at 18:23:56:
It is true that quality of service is not a top priority anymore as society has shifted to low cost, throw away when it is broken. But if America is really going to focus on service based industry you would hope the customer service would improve.
What irks me most about the parts places, I've used them all, is when you go in with the part number and they still have to use the computer to figure out which shelf it is on. Still get asked for the make and model, what my 1955 tractor is not in your computer.
The other one is that they won't transfer parts between stores anymore. I get a puzzled look when I tell them to order it from the warehouse then because I am not driving across town to your other store to get it.
I am fine with the young new guys doing the best with a poorly designed system, but laziness and bad attitude will guarantee that I will not be back. I will still go back to the Oreilly's even though they have sold me a bad part because the clerks were really nice to my 3 year old son.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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