Why is it INEXCUSABLE for an Autozone/Advance/Orelly's/NAPA/Carquest employee to ask for make/model/year, but when the Chevy dealer wants the stupid VIN too, that's perfectly OK?
I don't have the VIN memorized. Why would I?
There's no "ordering" involved. This is a normal wear part that they change in their own shop EVERY DAY. It was IN STOCK.
Since I don't have the VIN, why can't they:
1. Look up the part on their computer.
2. Pull the parts from the stockroom.
3. Let me visually inspect the parts to see if they are correct.
That would take 5 minutes. Instead, they make me drive home, look up the VIN, wait on hold for 20 minutes, talk to the lady for 1 minute, wait on hold for 10 more minutes, talk to the guy for 30 seconds, and drive all the way back to pick up the part.
Autozone had absolutely no issues doing that for me.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
... [Read Article]
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