They will, they just wont know it. In my experience, most businesses will never admit to making a mistake like alienating a customer and it causing a loss of revenue. This business could go down the drain next week and they will just blame it on kids not learning to work on cars or quoting some article about the "throw away society" we live in. I have never heard a busted business owner (or any of their employees) saying "Ya know, we really should have done something different for Ol' man Johnson, he used to spend alot of money here till we dropped the ball that one time". They always blame other things (usually other people).
You might not have been considered a "great" customer getting something like this done maybe once a year but to me, thats the kind of customer you need to keep even if it ment sending everything out the door with no charge. Just think of how many people you will end up turning away from the business in the next decade... That really adds up. After you get done telling your horror story (which most people ignore), you will find a new place, maybe even 50 miles away. Then when someone askes where you get work done you say at So & So's place 50 miles away. Then they ask, dont you get it done across town? You will say "Nah, I found a great place next town over". Recommendations like those carry weight.
Just think of how this could have happened: You could have told them how you werent happy with not getting an estimate ahead of time and they went ahead anyway. The owner or manager could have discussed it with you, actually listening to you. Then when you are done basically venting to them, they could have said, " what price would you have went to?". You could have thrown out $600 or whatever. If they would have said they dropped the ball and pulled $500 out of the till, not only would you be a customer for life, any time machine shops get mentioned around you, you would be singing their praises. All for $500 of of labor... Think about it, whats it cost to put a 1/4 page add in the yellowpages? They would have gotten more bang for the buck with you as a spokesperson, I can tell you that.
Its a sad situation and I have seen it many times and nobody wins.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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