Hello: I have almost 22 years in the telecommunication industry as a tech. I think I can explain whats happening with your service. First the meter you found is called a sidekick made by tempo research. It is nothing more than an analog volt ohms meter. I have have one in my tool kit right now. There is nothing in the central office to "wake up", the meter is only showing the health of the line. There are 3 possible reasons I can think of that will cause the issue your experiencing. 1 you are crossed with another line. 2 you have a ground on your line. 3 you have a high resistance open on your line. All of these can and usually are caused by wet weather and poor insulation in the main phone cable. From what you describe there is almost no chance the problem is your equipment or the office equipment. The 20 stress reading is just a benchmark test. The better the number the less noise there is on the line the better the service will be. All three problems i listed will induce noise onto your line and kill your service. At 20,000 feet, which is about 10,000 feet longer than is should be, it dosent take much to ruin your service. The longer the line is the more resistance there will naturally be, so any trouble on the line only acts to amplify that resistance. As the phone cable ages the insulation starts to crack and flake off, just like old tractor wiring, leaving bare copper with no insulation to protect it. introduce water into the equation and bingo you have no service. The problem is there are tons of places for water to intrude into an aging cable over 20,000 feet. The phone company isn't going to invest in new cable to fix the issue, and the tech wont be given the time to properly repair or replace all that wire. So the tech is left with patching it up best he can, and your left with no service in wet weather. Now the reason the meter seems to help your situation is because that meter will put a low to moderate pule of voltage on the line when it is switched to the stress test which can temporally close a high resistance open, but its not fixing anything. In a few hours, days, or next rain the high resistance open will reappear and cause you trouble once again. Grounds and crosses will go away when the moisture does since there is no longer a path to ground, they will reappear as soon as the rain does. The answer to your problem is to put your phone company on speed dial and make come out every time your service acts up. eventually they wont like the man hours and material costs and might actually fix the problem. I hope this explanation helps. Good luck.
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