We don't have a "local Deere dealer". We used to have four of them. When all of them closed,and the last one to have somebody's name on the door was taken over by the chain,everything went straight down the toilet with their personnel. All I did was walked in the door and was treated like a red headed step child from day one. I felt like they were coming right out and saying "stand back,we have our own customers,we'll get to you when we're finished with them.". The last straw was when one of them got in my face about ordering some parts when I had the book right in my hand to show him what I wanted. He got on his soap box preaching to me about the price as if he thought I couldn't afford it,and how there were only three of them left in the country and he didn't know what I was going to do if I ever needed another one.
When somebody walked up behind him and asked if he had called somebody back and he said "NO,I HAVE TO GET 'HIM' OUT OF HERE FIRST!",that was THE END. It wasn't just me. I'd stood there other times and watched him talk to others that way. I watched him on the phone one time giving somebody the devil and telling him "I don't know what you're talking about,you'll have to come in!",then he hung up on the guy. That stuff is BS. Nobody should still be employed when they talk to customers like that,but they just kept turning a blind eye to the guy year after year.
With all the dealer closures and consolidations of all brands,I've had to start doing business with places I never had before,and with the exception of one AGCO dealer that I didn't go back to either,I've never been talked to or treated like that anywhere else before. A good share of the counter guys,not all,but the ones who aren't busy with other customers every time I walk in the door at any of the Deeremart locations,aren't very much better. I gave them ten years to get to know me and start treating me like a human being,that was long enough.
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