Keith: Your getting upset when you may have zero reason to be. These new motor's fuel systems are much more touchy than the older ones. Your dealer taking a fuel sample is not a bad idea. You taking one is fine too. The one thing you have to realize is the dealership is caught in the middle between you and Kubota. If the dealership just blindly replaces the injectors without Kubota saying that is the trouble the dealership is on the hook for the parts and labor. So give them time to make it right before getting all worked up.
Almost none of the fellow posters on YT have any practical experience on the business side of an agricultural dealership. The majority of fellows think that dealerships makes a killing on everything they sell. So therefore the dealership should blindly warranty anything, give free loaner equipment, haul the warrantied equipment both ways for free and still the customer is not happy. Here is the GODS honest truth. The average ag. dealership makes about 7% profit on the gross revenue the store turns. Parts average around 20-25% profit. The shop labor might make a little money but without the parts sales the shop is a money looser. New equipment sales is the poor step child as far as profits go, usually 3-4% after all expenses. Warranty work is a big cost to most brands. Every store I have worked at, warranty work lost the store money. I did not say possible income I mean directly cost the dealership money. This loss has to come out of the original sales profit.
So back to your tractor. I looked at what the injectors cost on a JD of about the size your tractor is. A new injector is $579 each list, dealer cost is around $460. So that would be $1840 for four. So if your dealer just throws a set in without doing what Kubota says he should, the dealer is on the hook for over $2K when parts and labor are totaled. I do not know how your tractor is equipped, so I assumed Cab and MFWD. So that puts a new one around $50K. So lets say the dealership hit a good profit on your tractor sale and made 10% clear. So we have $5K. This one warranty repair could wipe out almost half that sales profit. Even if Kubota warranties everything. The dealership will lose some money that will come out of the sales profit. Everything the dealership has tried as far as flushing the tank and changing filters would not be warranty items under JDs warranty policy. So the dealership will more than likely not get paid anything for that form the manufacture. I bet you will not like paying for that either. So that leaves the dealership eating the cost on part of this even IF the injectors are 100% covered.
Another thing jm. is a Kubota dealer. His experience with what he can get covered under warranty WILL be different than dealers in other parts of the country. The territory service reps and their bosses make a HUGE difference in what gets paid and what does not. So a dealer in a different territory than jm. will be dealing with different people making the calls. What one territory rep. will pay for can be vastly different than what another will pay. Guess who is caught right square in the crosshairs??? The dealership. The customer thinks it should be a warranty item, heck the dealership may even think it is a warranty item BUTTT the territory rep does not think it is a warranty item. Where's that leave the dealer?? Holding the bag. Yes in theory you can appeal to people above the territory rep to try and get the claim paid. I can guarantee you that if you do that the rest of the time you have that territory rep. your life will be hell when it involves him/her.
So give them some time. If the dealership has been in business as long as it sounds but just with different lines, They could not be screwing up too bad and still have customers.
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