Re: Re: FLAT RATE - is it fair ?

Posted by Allan on October 25, 2003 at 04:03:10 from (148.63.132.164):

In Reply to: Re: FLAT RATE - is it fair ? posted by MarkB on October 25, 2003 at 03:01:46:

Hi Mark,

I respectfully disagree. Quite the opposite is true, because if the job bounces, the tech has to eat the comeback out of his own pocket. He never wants to see that job again, because it will cost him money.

I think what you are talking about is the question of: does he go the extra mile? No, because he does not get paid for it and he can't afford to. However, a good tech will always correct the problem.

Example: A truck comes in for a leak at the water pump. The book pays him 8 tenths of an hour to replace the pump and the new pump is not painted. Is he going to stop and paint that new pump? Nope, it would cost him time and money; and, from an operational point of view, paint does not make any difference. He is only paid to correct the problem; therefore your engine is going to get an unpainted water pump.

I agree however, find a good tech and stick with him. Tell everyone you can tell about this guy.

But, here is a lightning bolt for you:

Only 1 in 100 really know what they are doing. They rest are all guessing, they are "parts replacement experts" and they are gambling with your money. A customer should never have to pay for the same job twice (EVER!), nor should he have to pay for any un-needed, “trail and error” parts and labor. In this case, find another man.

Look for the tech with the grey hair. He’s been there and he knows what he is doing. :>)

Just my opinion,

Allan

Follow Ups:

• Re: Re: Re: FLAT RATE - is it fair ? loren 11:17:08 10/25/03 (1)
  • Re: Re: Re: Re: FLAT RATE - is it fair ? G-MAN 08:02:56 10/27/03 (0)

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