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Interstate battery warning
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Posted by John (MO) on August 05, 2004 at 14:14:20 from (198.209.172.106):
I had an Interstate battery, which failed after 21 months. The battery had an 18-month free replacement warrantee and a 36-month pro-rated warrantee. Naturally I took the battery back to the dealer figuring I would have to pay the pro-rated portion of the battery. Well, here is the deal with Interstate, the pro-rated amount is based on the LIST PRICE of the battery, and not what people really sell it for. It ended up that to get my 21-month-old battery replaced under the 36-month warrantee, I would have to pay more than just buying the exact same, brand new, identical battery off the shelf. I guess thankfully the dealer didn’t suggest that I go the pro-rated amount route or I would have tried to see if I could have gotten that battery stuck in his rear end. As it was I called him pretty much every dirty name I could think of, but he didn’t back down. That’s the way Interstate warranted their batteries he said. Sure enough I looked on their web sight and that is exactly what they say there. How in the world can they get by saying a battery has a 36 month pro-rated warrantee when after only 21 months it costs more to replace the battery under warrantee than to buy it brand new in the first place? Well as you can guess I’ve got nothing good to say about the Interstate battery company, and will never, ever buy another one of their products. And of course my reason for telling you all, is in the hope you’ll look at their practices and never buy one of their batteries either. They may make a good battery, as any manufacturer can have a battery fail, but don’t think you’ve got ANY warrantee beyond the free replacement period. They need to be honest and up front about that and not hide it in small print. You can check for yourself at http://www.ibsa.com/www_2001/content/warranty/warranty_plainenglish.asp
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