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Update on hay situation
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Posted by Brokenwrench on July 29, 2005 at 07:21:42 from (69.128.199.131):
I posted a question on Monday about how to deal with a customer I sold some hay to.
I went over weds night and looked at the hay.
No real problem, the hay is dry, not molding or heating.
His concern is that the hay is alittle dusty, which it is. This stuff was baled about two weeks past when it should have been, because of the monsoon season we had in early June. So, some of the grass had headed out and ripened. Thats whats giving off the dust. He had talked to several people, including his vet and they all assured him this was no problem. He even said the horses love the stuff, and he has no problem feeding it.
I told him if he was concerned I would gladly give him his money back on all of it and pick it up. The other option I gave him was to keep track of bales he felt were bad and I would reimburse him for those.
He seemed very happy, and thanked me for dealing with his issue quickly and fairly. In the end he decided to keep the hay and feed it (he had already fed about 75 bales of it).
So for now this story has a happy ending, we'll see in a month or so how many bad bales he has and go from there. Thanks for all the advice
Brokenwrench
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