welcome to the world of parts guys

Posted by old fashioned farmer on August 12, 2005 at 20:27:00 from (4.131.54.252):

In Reply to: Just don't buy anything here.... posted by jim cancil on August 12, 2005 at 10:44:43:

Howdy folks,

Now, just put yourself behind a counter, scatter a couple manuals in front of you and read this post....you"ve just stepped into the life of a parts guy. heh heh. I see this sort of thing all too often and it is usually not the customer doing the griping but someone higher up on the totem pole at work. Something goes wrong or something just isn"t done correctly and the first response is to fly off the handle and let someone know just how unintelligent or wrong they are. I just can"t see why folks don"t resolve a problem first and if that doesn"t work then get upset rather than the other way around. Most stuff like that is simple and could be solved in a jiffy. Often it"s a simple mistake. I had a fella order parts for a bushhog. He had a brush bull 840. I tore that parts book apart looking for an 840 and finally we (I said WE) decided to us an 84-1 since it was an 84" cut like his. The parts were totally different and he called askin to speak with someone who knew what they were talking about. I did not pass it to someone either. I had started with him and wasn"t going to quit till I had solved the problem. It turned out that the "brush bull" part of the name was factored into the model number in the form of a "bb" prefix in front of the 840, causing me to not be able to locate it through normal means. Simple fix, simple problem, he got the right parts in the end. Was there a need to insult my intelligence? No. Just be careful if you do choose to fly off the hook or get really hostile with people serving you (i.e. parts, etc). I have a coworker who gives you one chance and memorizes names and faces. His policy, if you act like a jerk you just earned a 20-30% mark up the next time you come in. Not everyone is as forgiving as I am or as patient. It"s a sad fact. Communication is the key though. Kim"s post reminded me of a part I had ordered through another supplier of antique tractor parts. It was a rebuilt carb for a farmall H. The fella just had to have it. It took a bit for it to come in but not a long time. Our company will most likely have to foot that 200-300 dollar carb bill because this fella has not come in. I have called him as well. Fun stuff. Well, I"ve harped enough. God bless.

--old fashioned farmer

Follow Ups:

Post a Followup Name: E-Mail: Subject: Comments: Optional Link URL: Link Title: Optional Image URL: Email Notification: If you check this box, email will be sent to you whenever someone replies to this message. Your email address must be entered above to receive notification. This notification will be cancelled automatically after 2 weeks.

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts!  We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]