Re: http://gethuman.com/

Posted by Mark - IN. on March 31, 2006 at 21:15:44 from (152.163.100.74):

In Reply to: http://gethuman.com/ posted by Dave NE IA on March 31, 2006 at 20:17:39:

You know what's funny and sad at the same time, is that when outsourcing began, the countries being outsourced to had their folks try to learn for instance, English. They'd even keep up on the current events, such as what's new in movies. They'd even watch for instance, old John Wayne westerns to learn dialect and slang so as to not be perceived as being an outsourced foreign...whatever. Now outsourcing is so prevelent that they don't even bother trying anymore. Why should they? They certainly don't need to, not anymore. Who's going to argue with them? Who do you complain to? The sad thing about this is that as corporate America continues to do this to maximize profit over labor costs, sooner or later they become nothing more than a "middle man" whom does nothing more than get paid to act as a laison between a foreign manufacturer and customers. Sooner or later, they too will be cut out of the equation themselves. Think about it. Who needs a middle man? Once they've set the customer up with a subcontractor whom installs and maintains equipment for a years warranty, that customer only sees that same subcontractor for the first year of the warranty. Why would or should a customer then go back to the company whom sold them the equipment or service through a subcontractor for an inflated maintenance contract when they can go directly to that subcontracted vendor whom installed and warrantied it, whom is far more familiar with it than the company that sold it to them in the first place? Corporate America has become a penny wise and a dollar foolish in the name of global economy, and one day will cease to be no more. That's when corporate America will be headquartered in either Bejing or Bhopal.

Here's an example of such outsourcing. One day I'm dealing with a major, major power company and happen to be talking to one of the plant bigshots. He tells me about a certain outsourcing that came down from the corporate office. Now certain repairs will be handled from a foreign helpdesk, then subcontracted through them to...? instead of they folks that they currently employ, whom will probably be weeded out or further whittled down through various means. Then he tells me that they've already calculated in increased down times and ... bad quality of service, so to speak. Daily repairs become days or weeks of waiting before they'll get hit. They already know its coming and expect it. They've already factored it into the equation. Wow, that's a beautiful thing. Factoring in bad service as global competition? Beautiful.

And another example is my company. I now work for one of the 2 largest phone companies in the world through merger and takeover and... I can't count the ways. One day I'm working with a particular central office switch that few know (are familiar with), and I call "THE" tech support guy on his personal line. This guy's so good that the manufacturer calls this guy for oppinions from time to time. This guy is "THE" guy. I got his voice mail. So, I hungup and called through the 800 number expecting to have someone hunt him down for me. Instead, I got Benji from Bhopal. Benji didn't even try to cover it up. I couldn't understand him, he couldn't understand me, but we tried. About the only thing that I understood was that he was "pleased to be putting me on hold to ask, thank you", then called the USA for instructions. And when he'd come back and try to explain, and I'd ask "Well, if I do that, it's going to cause...", then was "pleased to be putting me on hold to ask, thank you", and placed another call to the USA. This happened several times and took forever, but he had me in a corporate strangle hold. Instead of just getting me to "THE" guy, we danced through pile after pile of cow shxt. The problem with that is that one day some other clueless bean counter in an office with a phone and laptop computer will axe the salary of "THE" guy in lieu of paying Benji from Bhopal peanuts for further bad service.

There don't seem to be an end to it. It looks great to the shareholders through inflated stock prices, as the CEO takes his buyout and cashes in his stock options, then flees, leaving that former company behind in flames. Nope, no end in sight. Welcome to a "global economy" where the strong are weakened to elevate (strengthen) the weak.

Mark

Replies:

• Re: http://gethuman.com/ DaveH IA 04:38:02 04/01/06 (2)
  • Re: http://gethuman.com/ Mark - IN. 07:06:34 04/01/06 (1)
    • Re: http://gethuman.com/ RN 18:16:09 04/01/06 (0)

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