Tractor Talk Discussion Board |
Re: http://gethuman.com/
[ Expand ] [ View Replies ] [ Add a Reply ] [ Return to Forum ]
Posted by Mark - IN. on April 01, 2006 at 07:31:37 from (152.163.100.74):
In Reply to: Re: http://gethuman.com/ posted by Steve Crum on April 01, 2006 at 04:45:52:
Steve, its funny you should mention that little nuisance customer. My company has or soon to be had several of those Mom and Pop "Time and Material" customers. The ones that need a small phone system, pay big to have it installed, then after the warranty expires in a year, can't afford a maintenance agreement which covers parts and labor. They do what they can, and then gamble with what they have to gamble with. OK, I understand that. After our last, or second to last merger, the new plan is to "DUMP" those small "T/M" customers, the ones whom call and get billed for everything at inflated rates, but as a necessity do so when they need it. Guaranteed money, dumped. The funny thing? The area (state) where our corporate headquarters is located is mostly T/M customers (70% of their local customer base). So, after the new marketing strategy took place, and someone down there realized that they'd just cut their own "local" throats, they put a quasi-moretorium on that particular part of the "new" plan. Our new strategy? Take on the complexion of a certain internationally recognized name that we bought. The reason that we bought them so cheap, $16 Billion instead of $200 Billion, is that they darn near put themselves out of business by ruining everything that they ever touched. And now we're going to take on their complexion as a business strategy? Ha Ha Ha Ha!!!! Good luck in your business. Hope you make lots of well earned money, and customers keep coming back and asking for you by name. Always a good feeling. And I never forget to remind a customer how much they mean to me. After all, they could've chosen the other guy, but chose to make the bulk of my mortgage and truck payments, and help put the food in my family's mouths. I appreciate giving them at least what they paid for, and any help I can above that. Sincerely, Mark
Replies:
Home
| Forums
Today's Featured Article -
Show Coverage: Central Illinois Strawberry Festival - by Cindy Ladage and Janna Seiz. Every year the coming of summer is highlighted by different events for different people. For some, it is heralded with the end of school, tilling the garden, or completion of the planting season. To us, connoisseurs of find food, antique tractors, farm toys, crafts, and downright fun, the annual Strawberry Festival means summer is here. Every year, in Carlinville, Illinois, the Macoupin County Historical Society and the Macoupin Agricultural Antique Association team up to fill th
... [Read Article]
Latest Ad:
1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
[More Ads]
Copyright © 1997-2024 Yesterday's Tractor Co. All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V. Yesterday's Tractors - Antique Tractor HeadquartersWebsite Accessibility Policy |
|