Re: Parts Person- What qualities do you like or di

Posted by Fawteen on March 04, 2006 at 13:17:31 from (216.195.162.162):

In Reply to: Parts Person- What qualities do you like or dislik posted by BOHICA on March 04, 2006 at 11:33:27:

1. Somebody below made the point of "knowing your customers". A small thing, but well appreciated. I frequent two places, a fairly big NAPA and a smaller independent Parts Plus franchise. Countermen in both places know my name, despite the fact that I only drop in maybe a half dozen times a year. Makes me feel like they want my business.

2. Be willing to work at finding the right part. Some of the "big name" places like VIP and AutoZombie hire Zitface the Pinhead as counterboy, and if it's not listed on the first screen the computer pops up, you get "we don't stock it" and he walks off. Nearly as fast as I walk out... The local NAPA has sent me to Parts Plus (and vice versa) if they didn't stock it or were out, and both have made numerous phone calls looking for an oddball part for me.

3. The point about knowing how to ask questions until the customer is right is a good one too. I'm at least somewhat aware of the depth of my ignorance, and have no problem saying "I don't know for sure what I need, or what it's called, but..." Not everyone is as humble (and good looking) as I am.

Replies:

Add a Reply Name: E-Mail: Subject: Comments: Optional Link URL: Link Title: Optional Image URL: Email Notification: If you check this box, email will be sent to you whenever someone replies to this message. Your email address must be entered above to receive notification. This notification will be cancelled automatically after 2 weeks.

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts!  We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]