Having worked for a major manufacturer for quite a few years and trying to keep them in business,I understand the reply of" our customers come first". However we always encouraged the dealer to keep the shop full AFTER his customers equipment was fixed.Now as far as not doing as you asked,that's a whole different subject. I would be pissed about that also.I would guess that it reverted back to the fact he didn't get to sell you the two balers.I don't think it should have,but that's the mind set of some individuals.So,in the future,at least try to buy from the person who will eventually be doing the repair work.Hope things get better for you.
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