Posted by Nancy Howell on March 12, 2008 at 10:01:20 from (144.162.48.81):
In April of last year, hubby and I bought two used Krone balers, a 260 and a 125. We took the 260 to a tractor shop in the vicinity that was a Krone dealer. We told them to go completely over the baler, fix whatever needed to be repaired, that we wanted the baler "field ready". They told us they were very busy and it would be a few weeks before they could get to the baler. They parked the baler in their lot and we could see it from the highway. Every week as we drove back and forth to the farm we would look and it would still be sitting there. After almost 2 mos, I started calling about it. I got an a response of "Well, I'll try to get it in the shop next week". Finally around the middle of July, they said it was ready. When we went to pick it up, we could tell some of the things we had specifically pointed out to be fixed, weren't. Also, hubby asked to see the tieing mechanism work. It didn't. We told them specifically to fix that and the other things we had already told them to fix. The end of July, they said again it was fixed. We picked the 260 up and dropped off the 125 to be fixed. It sat there for weeks and when I called on it, I was told twice in the same conversation "we work on customer's equipment that have bought $100,000 - $200,000 worth of equipment from us. We have to keep those customers happy so the come back." I was stunned. He had quite literally told us our business wasn't important. I wanted to fry his ears, but politely finished the conversation and hung up. I called hubby and told him what had been said. I told him that guy was a fool. I also said once we got the 125 from them, they would never get any more of our business. Since they sell parts for bush hog mowers and we have two of them, plus 7 tractors, mowers, etc, etc. they had just lost a bunch of business. To make matters worse, a couple of weeks later, when it got close to baling time, we started checking out the 260 to see if it was ready. It wasn't. Tieing mechanism hadn't been touched and still didn't work (hubby got it going), nothing had been greased, etc. etc. Hubby spent about 20 manhours doing what they should have done. As I said, they lost all of our business.
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