That's pretty poor customer service. I can understand when a dealer is in the busy season and can't fix everybody's stuff all at once but I always thought a good service department for the most part fixes things on a first come first serve basis unless the customer says they aren't in a big hurry for it. How does this dealer know that you don't farm 5000 acres and bought a couple of used balers just to see how they work, so you could decide if you wanted to go back to them and buy 4 or 5 new ones? I think its been mentioned on here before but why not write or E-mail directly to the manufacturer of the balers your displeasure with the authorized dealer of their equipment. I'm sure the manufacturer wants to keep its customers happy so they come back and buy more of their products. A letter to editor of a local paper certainly wouldn't put this dealer in a favourable light either. Customer service seems to be a myth with a lot of companies these days.
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