Your service was much better than what I've had at Ford Dealerships.
I had a Gran Marquis that I took in for a transmission flush. When I went to pick it up the front windsheild was broke. After a little heming and hawing the "tech" admitted it was hit by a rock when he drove it home for lunch on the "test drive".
Brought it back a couple days later for the new windsheild, a mirror was broke off and the windshield wasn't installed correctly. Had nearly a 1/8" gap on one corner and leaked. The "body man" had tried to install the window himself and broke the mirror off leaning over the car and then hadn't cleaned all the old glue out of the track.
Brought it back a third time to get the mirror repaired and another windshield installed. The mirror was installed but whistled (high pitched and loud) at highway speed, but the windshield was finally installed correctly - but they cut the headliner all the way across the front of the passenger compartment. 5 more trips to attempt to silence the mirror (doubt they ever actaully worked on it and they tried to charge me for the replacement headliner.
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