Posted by 135 Fan on January 13, 2010 at 18:31:10 from (68.149.56.30):
I went into a big Ford dealer to look at a diagram of the fuse box for my 1994 Ranger. I was missing a fuse that I think was a 30 amp but wasn't sure. The parts guy could only go back to 1996 and thought it might be the same, wrong. I said I had an automatic and he said, "too bad, the standards better". He also asked if I had the owners manual, which if I did, I probably wouldn't have had to go there. He asks if I have the old fuse and I say it was missing. He then tells me to go the cashier and ask for the service manager since he can get the service manual for a 1994. The service manager was on the phone. A couple minutes later, the cashier tells the service manager that I'm looking for a fuse for a 94 Ranger. The cashier comes back and tells me the service manager will be tied up... for 45 minutes!!! All I needed was a .$50 fuse and a look at the fuse box for what they're for. I know they had microfiche before 1996 but that has to be one of the poorest examples of customer service I have ever seen. I"m tempted to let the owner know what I thought. He used to be a big shot at Ford before he bought the dealership. There was even a mission statement on the wall the owner signed. Pathetic! Dave
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