First thing is, most dealerships book service work ahead, and try to pre-sell most of their available "hours" [a WISE dispatcher/service advisor will "reserve" some unsold time for emergency repairs and upsells, but not all shops are that wise]...so not being able to get your vehicle into the shop before Tuesday or Wednesday--since most are closed on Sunday, and Monday is a holiday--shouldn't be considered unusual. And a lot of the shops that ARE open on Saturdays only do oil changes/maintenance-style services on Saturdays.
The fact that you weren't offered a loaner vehicle may or may not be a problem...depends on what your warranty specifies. If the warranty specifies that you should have a loaner vehicle, then by all means complain on up the food chain until you get some satisfaction. If the warranty doesn't address loaner vehicles, then you're pretty much asking the dealer for a favor...which he may or may not grant, at his own discretion.
MY thought would be, the dealer might offer you a loaner and charge it to his service policy account [most dealer service departments have this "accounting device," but since it takes directly away from department profits, most are reluctant to use it] in order to ensure some customer satisfaction, and perhaps a future sale. But the manufacturers these days are cutting back on what they'll reimburse for loaners/rentals, and with sales down overall many dealers just don't have the profit margin to work with, either, and can't afford to subsidize a loaner/rental program out of their own pocket. And if a dealer isn't making a profit, he won't be in business very long.
These observations are based upon working for auto dealerships for most of the past 30+ years, so it's not as if I don't have any experience in these areas. While it may not please you, as Cronkite used to say, "That's the way it is."
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - 12-Volt Conversions for 4-Cylinder Ford 2000 & 4000 Tractors - by Tommy Duvall. After two summers of having to park my old 1964 model 4000 gas 4 cyl. on a hill just in case the 6 volt system, for whatever reason, would not crank her, I decided to try the 12 volt conversion. After some research of convert or not, I decided to go ahead, the main reason being that this tractor was a working tractor, not a show tractor (yet). I did keep everything I replaced for the day I do want to restore her to showroom condition.
... [Read Article]
Latest Ad:
1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
