First thing is, most dealerships book service work ahead, and try to pre-sell most of their available "hours" [a WISE dispatcher/service advisor will "reserve" some unsold time for emergency repairs and upsells, but not all shops are that wise]...so not being able to get your vehicle into the shop before Tuesday or Wednesday--since most are closed on Sunday, and Monday is a holiday--shouldn't be considered unusual. And a lot of the shops that ARE open on Saturdays only do oil changes/maintenance-style services on Saturdays.
The fact that you weren't offered a loaner vehicle may or may not be a problem...depends on what your warranty specifies. If the warranty specifies that you should have a loaner vehicle, then by all means complain on up the food chain until you get some satisfaction. If the warranty doesn't address loaner vehicles, then you're pretty much asking the dealer for a favor...which he may or may not grant, at his own discretion.
MY thought would be, the dealer might offer you a loaner and charge it to his service policy account [most dealer service departments have this "accounting device," but since it takes directly away from department profits, most are reluctant to use it] in order to ensure some customer satisfaction, and perhaps a future sale. But the manufacturers these days are cutting back on what they'll reimburse for loaners/rentals, and with sales down overall many dealers just don't have the profit margin to work with, either, and can't afford to subsidize a loaner/rental program out of their own pocket. And if a dealer isn't making a profit, he won't be in business very long.
These observations are based upon working for auto dealerships for most of the past 30+ years, so it's not as if I don't have any experience in these areas. While it may not please you, as Cronkite used to say, "That's the way it is."
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Today's Featured Article - A Cautionary Tale - by Ian Minshull. In the early 1950s my father bought an Allis Chalmers B and I used it for all the row crop work with the mangolds and potatoes, rolling and the haymaking on our farm. The farm and the Allis were sold and I have spent a lifetime working on farms throughout the country. I promised myself that one day I would own an Allis. That time event
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