Posted by Longmeadow farm on March 24, 2011 at 13:46:03 from (74.76.6.244):
In Reply to: Dealer rant AGAIN posted by rrlund on March 24, 2011 at 12:05:23:
I agree with the comments concerning a dealer problem..not color. I work with my Deere dealership and reap the rewards. I'm on a first name basis with the service manager, who never hesitates to run me copies of manuals and provides expert guidance if I tackle a repair job myself. The parts counter guys seem to be very competitive and bend over backward to get you the info and/or the part. I get calls when my parts are in..usually less than a week and more often 1-3 days. They have used other than Deere to satisfy my parts requests and even pull out old microfiche, from time to time, to look up parts for my old orange stuff and have even ordered orange parts. I have tried dealing with the AGCO dealer, but the experience is less than acceptable. Up here in the Mohawk Valley of New York State we use Hudson River Tractor, a dealership that prides itself on its customer service.
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