First thing Bob asked, was why didn't a fuse blow somewhere? This whole thing smells to high heaven.
Frankly, I would never have gone to this particular dealer in the first place. Truth be told, I was once Service Manager at this same dealership under a different owner. I fired the guy who is now Service Manager. The dealership has changed owners twice since then. The reason I left was when the dealership changed hands, the new owner brought his own management people along with him. He offered me the body shop, but I'd known the guy before and didn't like him or the deal he offered me on the body shop, either one.
And I still think Bob is within his rights in demanding a new vehicle. When I was with GM, an overly ambitious salesman sold a little old lady a new car and sold her an undercoating package with it. Coupla days later, the lady came in and showed the Sales Manager a line in her owner's manual that said to the effect that undercoating the vehicle would void the factory rust warranty. The dealership wound up having to give the lady another new car and refund the price of the undercoating.
In that case, they simply resold the car to someone who didn't read the fine print in the onwer's manual. I predict the outcome of Bob's situation is they will give him another new vehicle, fix the original, and sell it as a demo.
I probably made the whole situation sound simpler than it actually is.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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