First thing Bob asked, was why didn't a fuse blow somewhere? This whole thing smells to high heaven.
Frankly, I would never have gone to this particular dealer in the first place. Truth be told, I was once Service Manager at this same dealership under a different owner. I fired the guy who is now Service Manager. The dealership has changed owners twice since then. The reason I left was when the dealership changed hands, the new owner brought his own management people along with him. He offered me the body shop, but I'd known the guy before and didn't like him or the deal he offered me on the body shop, either one.
And I still think Bob is within his rights in demanding a new vehicle. When I was with GM, an overly ambitious salesman sold a little old lady a new car and sold her an undercoating package with it. Coupla days later, the lady came in and showed the Sales Manager a line in her owner's manual that said to the effect that undercoating the vehicle would void the factory rust warranty. The dealership wound up having to give the lady another new car and refund the price of the undercoating.
In that case, they simply resold the car to someone who didn't read the fine print in the onwer's manual. I predict the outcome of Bob's situation is they will give him another new vehicle, fix the original, and sell it as a demo.
I probably made the whole situation sound simpler than it actually is.
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Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather’s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
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