First off, Ford did not damage the wiring, the dealer did. I don't see how Ford can be responsible for something the dealer did. Certainly there was no need to escalate the matter to the manufacturer until he tried to work things out with the dealer. It sounds like your friend has a short fuse.
I'm having a bit of a problem with "fried most of the vehicle's wiring". Huh? How much unfused wiring is in a modern auto? A few inches? This doesn't pass the smell test. I don't doubt that the dealer damaged some wiring, but "most" of it? Come on.
Your buddy needs to cool his jets and give the dealer a chance to make things right. Everyone screws up every once in a while. He's not going to get his vehicle fixed any faster by threatening the dealer. And he can forget about getting the vehicle replaced. Unless it's a total loss, the dealership is well within its rights to repair it.
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Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather’s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
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