I have dealt with many companies over the years on warranty. Some are good but most are terrible. John Deere is the best large company I have dealt with but they are far from user/customer friendly. They no longer have direct field service people. You first talk to the after market area manager( he is NOT a mechanic, just a College educated middle man) Then if he deems the problem is JD fault then you will have factory people involved. It usually is the dealer's attitude that makes or breaks the warranty.
I had dealings with Agco warranty issues about five years ago. I was helping out a friend that was an Agco dealer. He had a real good man die with a heart attack right in the middle of harvest. Agco tried to deny warranty on any repairs I did because I was not listed as Agco certified. It took a call from the dealer's lawyer to get it resolved. I had to take about four hours of on line tests. I was then certified. Kind of made me wonder just how good Agco's certification is.
As for the mechanic using silicone instead of a new gasket. Your best mechanics are going to generally be where they can make the best money. That is usually CIH or JD around here. The Agco dealers around here pay 20-30% less than the other two. Also the usual MF customer is a guy wanting to cut corners/cost so the mechanics get used to rigging the repairs.
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