Posted by NCWayne on December 13, 2012 at 18:58:36 from (69.40.232.132):
Having read the replies to my most recent post as well as other posts I've made over the years telling about bad experiences I've had getting parts or information from dealerships I've come to a conclusion. Dealerships are God in the eyes of many people and, as such, can do no wrong. They have no reason to help out customers and that's OK. Everyone that might work on a vehicle they sell is their competetor and should be treated as such, and that's OK too. Just because they pay to represent a brand name product to the public they have absolutely no reason to treat the customers that own that brand anything. Heck, based on the general train of thought, what if that CAT, JD, Komatsu, CASE, IH, etc, etc was bought (GASP) at another dealership, ten years ago, by someone else. Heck you aren't the origional owner, it was bought in Timbuck Two, not Timbuck Three, definately wasn't bought from or serviced by them for ten years, so why should it ever be their responsibility to spply parts or service to said machine since a 'competetor' sold and serviced it.....
That said given the train of thought often expressed, one man outfits like myself have absolutely no right to ask said dealerships to treat us like a customer, just as they would anyone else, regardless of how much we, or our customers spend with the dealership in a year. Even worse we should never ask for repair advice on a machine they have no desire to work on themselves, yet are still making money selling parts for. Funny thing is the dealership is no different than I am. They didn't make the product themselves, they aren't the only distrubutor/dalership in existance for that brand. That being the case why should the OEM ever give them repair advice on any of the products. Granted they pay a fee to be a rep for the company, which in essence makes them a customer for the OEM, but customer status seems to mean nothing so what does that matter?
Then we can take the whole matter a step further with sites like this. There are sites out there where people get paid for their advice, but not on here. That being the case why should Puddles ever give welding advice, John T legal advice, George in MD advice on repairing cast, repair advice from myself and others. Granted many guys aren't in business for themselves, but for guys like George and I we both run businesses and need to make a profit to stay in business. That being the case, and based on the thinking of some, anyone working on their own equipment is a competetor. That being the case why should any of us self employeed guys offer up advice on repairing anything to a 'competetor'? In this day and age someone on the West coast can very easily do work for someone on the East Coast, or wherever. In other words it makes no difference who, or where, someone is located since everyone doing the same type work is competing for our jobs....and we can't have that can we.... Thing is if we all acted like that the same ones that say it's OK for a dearship to do the same thing would be the same ones telling us, and everyone out there, we were a$$holes for not helping them out. Does the fact we aren't huge corporations with hundereds of employees make us any different than any other business? Based on my understanding of things it must........
In the end the size of a company should have absolutely nothing to do with the attitude of the company. Regardless of the circumstances every customer is the most important one, and if you treat them as such you will be successful. If there's any question about it, there are plenty of us on this sight that are proof positive that real, old time, customer service, and the word of mouth advertising it garners you, still works.
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