Posted by Frank, Mo. on March 14, 2014 at 07:54:53 from (216.106.26.196):
Just got back from the massey dealer and it cost me $ 151 dollars to return a part I never even picked up. The part was a small 3 to 4 inch machined relief valve used in the multipower shift valve. This valve is used on all masseys with multipower so it isn't a speciality item unique to my MF 165. According to the parts diagram it shows a rod,ball,spring and cap. When I disasembled my valve I didn't find the ball, spring and cap so I took it to the dealer and he thought there were parts missing also. The dealer has only been a Massey dealer for 5 to 6 years and doesn't know the older tractors so we ordered the service kit. The only thing that came in was a machined rod, exactly what I had in my valve. I asked the dealer to send it back and I would pay the restocking fee of 20% as indicated on the bottom of their bills which would have been 60 dollars on the $300 dollar part. When he looked it up on the computer he said AGCO only had a partial return which meant i would have to pay 50% (HALF) the cost of the part or a total of ONE HUNDRED FIFTY ONE DOLLARS for NOTHING. I asked the dealer who gets the money and he said AGCO does because they only credit back to the dealer 50%. If this is the case AGCO really screws their dealers nnd promotes poor customer relations. Lessons Learned; Find a salvage yard and look at the parts you need before ordering something new just to verify what the part should consist of.
If ordering new,check on what the cost is to return the item.
Don't expect or hope that your local dealer knows any more about your tractor than you do.
Finally, If you are going to buy equipment new or used and you think you need parts Don't buy if you have to get parts from AGCO.
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