Hate to break it to you, Dave, but GM--and the other manufacturers--charge the dealers for those brochures. That becomes a part of their overhead...and they have to make money to keep the doors open.
You don't know how many times that, as a parts man, I've been b!tched out by a customer for going the extra mile and doing stuff for the guy ahead of him who only needed the "50-cent fuse," instead of blowing him off to take HIS $2,000 body parts order. So it goes both ways. With me making $10 an hour, and taking 20 minutes to hunt up an owners manual and make a photocopy of the fuse panel legend, before I write the ticket for the sale of that 50-cent fuse, I've cost my employer around $4. Add to that the cost of the invoices, printer ribbon or ink cartridge, etc. plus the cashier's time, and by the time you're done that 20 cents the dealer "made" on your 50-cent fuse has cost the dealer about 5 bucks. So the dealer has LOST about $4.80 on a transaction that YOU apparently think he should be doing for free anyway.
The dealer would be money ahead if he just told you he couldn't help you and went on about his business. And that's why lots of dealers DON'T get perturbed when their employees do just that. What YOU are calling "bad customer service," THEY'RE calling "cutting their losses." Because those transactions DO show up on the dealership bottom line; but your promise to "maybe" buy a vehicle "someday" doesn't pay the light bill.
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Today's Featured Article - Show Coverage: Central Illinois Strawberry Festival - by Cindy Ladage and Janna Seiz. Every year the coming of summer is highlighted by different events for different people. For some, it is heralded with the end of school, tilling the garden, or completion of the planting season. To us, connoisseurs of find food, antique tractors, farm toys, crafts, and downright fun, the annual Strawberry Festival means summer is here. Every year, in Carlinville, Illinois, the Macoupin County Historical Society and the Macoupin Agricultural Antique Association team up to fill th
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