Wow! I can't believe some of the responses. Bad customer service is bad customer service, period! Have some of you never heard of repeat customers? I only needed a $.50 fuse THIS time. What if I need an expensive part next time? Do you think I'd go back to this dealer? I went to this dealer previously to get a key and another partsman was very helpful and spent at least 15 minutes trying to make me a key that would work. I ended up having to go a locksmith that has a key grinder because the key/locks on my truck were too worn. That's why I went there again. I bought a $20,000 new truck in 1987. I was looking at Fords and Chevs. I went into a Chev dealer at asked if they had a brochure. A salesman goes in the back and brings out a brochure. Then he hands it to me and says,"here you go no charge". I looked at the brochure and it was for the previous model year. Who charges for vehicle brochures? I don't think the guy took me seriously. Do you think I bought a truck from him? No! Don't tell me that because it's only a $.50 fuse it's not worth helping a customer. A dumb comment about a brochure quite possibly cost a dealer a $20,000 sale. A little help with what seems a waste of time can go a long way. Dave
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Today's Featured Article - Show Coverage: Central Illinois Strawberry Festival - by Cindy Ladage and Janna Seiz. Every year the coming of summer is highlighted by different events for different people. For some, it is heralded with the end of school, tilling the garden, or completion of the planting season. To us, connoisseurs of find food, antique tractors, farm toys, crafts, and downright fun, the annual Strawberry Festival means summer is here. Every year, in Carlinville, Illinois, the Macoupin County Historical Society and the Macoupin Agricultural Antique Association team up to fill th
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