Wow! I can't believe some of the responses. Bad customer service is bad customer service, period! Have some of you never heard of repeat customers? I only needed a $.50 fuse THIS time. What if I need an expensive part next time? Do you think I'd go back to this dealer? I went to this dealer previously to get a key and another partsman was very helpful and spent at least 15 minutes trying to make me a key that would work. I ended up having to go a locksmith that has a key grinder because the key/locks on my truck were too worn. That's why I went there again. I bought a $20,000 new truck in 1987. I was looking at Fords and Chevs. I went into a Chev dealer at asked if they had a brochure. A salesman goes in the back and brings out a brochure. Then he hands it to me and says,"here you go no charge". I looked at the brochure and it was for the previous model year. Who charges for vehicle brochures? I don't think the guy took me seriously. Do you think I bought a truck from him? No! Don't tell me that because it's only a $.50 fuse it's not worth helping a customer. A dumb comment about a brochure quite possibly cost a dealer a $20,000 sale. A little help with what seems a waste of time can go a long way. Dave
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Today's Featured Article - Product Review: Black Tire Paint - by Staff. I have been fortunate in that two of my tractors have had rear tires that were in great shape when I bought the tractor. My model "H" even had the old style fronts with plenty of tread. My "L" fronts were mismatched Sears Guardsman snow tires, which I promptly tossed. Well, although these tires were in good shape as far as tread was concerned, they looked real sad. All were flat, but new tubes fixed that. In addition to years and years of scuffing and fading, they had paint splattered on
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