s.crum: It is a good thing I don't deliver to you then. I would do one of two things if you hit me with the attitude you are displaying here.
1) All of the bills of lading we have clearly state that any unloading cost will be the responsibility of the purchaser. Have I ever charged for unloading?? You bet I have. Anyone helping me unload will never get charged. The load I delivered yesterday was at a real nice family farm. Actually the operator of the skid steer was a supper nice young lady( second generation daughter). She even hopped right out after everything was out of the trailer and helped shovel everything up. No fuss no charge.
Now there are two other places that we deliver to that have your attitude. They will not help one bit and stand around complaining about how we don't do it correctly to suit them. It usually takes two hours at each place to make it like they want it. We charge $60 per hour for the truck and a driver. They get billed $120 each and every load. Paid before the truck leaves the property. They tried to stiff me the first time. I called the following: ADM they contract the delivery and the selling feed company. Both told the purchaser that the delivery invoice clearly shows any and all unloading cost are the purchasers. ADM told me that they would bill the purchaser if they refused to pay me. I have gotten paid so I don't care. The purchaser had to buy it in four ton lots from the local feed mill when they refused any future delivery charges. None of the belt trailer owners would take them anymore feed. After paying the extra $40 per ton the feed mill was charging them, they agreed to help and or pay a unload charge if there is a problem.
2) I have refused to unload if no help or payment for time spent unloading. I just call ADM and tell them the load was refused. I deliver it to someone else or buy it myself. One very large feed mill/company can't get feed from ADM right now. They refused to help unload two loads in a row from ADM. ADM told them they could come and pickup the feed themselves or just not be sold anymore.
The long and short of it is if you have a poor attitude then you are going to have trouble getting deliveries after a while. The guys that work with the drivers usually get good service and lower cost. The rest pay more and get poorer service.
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