Posted by Goose on April 27, 2009 at 16:13:14 from (67.63.68.13):
The more I think about this, the madder I get.
Our local NAPA store has a service department in conjunction. I've known the fellow who owns the whole works for years. In fact, on various occasions I've worked with most of his service department techs.
My wife has gotten into the habit of taking her Chrysler mini-van there for oil changes, instead of imposing on me. Which is OK by me, because whenever I have time I can't get the van away from her. A couple of weeks ago, when she had the oil changed, the owner told her the van needed outer tie rod ends, and gave her an estimate along with a four wheel alignment. I smelled a rat over the four wheel alignment. Normally when you change outer tie rod ends, all you do is check the toe-in.
The fellow made it sound to my wife like the van wasn't safe to drive. A week ago, I drove it 120 miles each way to a funeral and nothing seemed loose in the steering. This last Saturday, I mounted and balanced a new set of tires on the van, and I could get absolutely NO movement or play in the outer tie rods.
Who wants to bet that if it had been me that took the van in for an oil change, not a word would have been said about the tie rods? I've been in service management myself, and it just plain infuriates me when someone goes into an instant scam/oversell mode as soon as they start dealing with a woman.
I'm glad we recently had an O'Reilly parts store open in town because there's no way NAPA is going to get another dime of my money.
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