Suppose it was a tractor with a power shift like in a Case 2096. Ya, you could hop in it and drive it but if you tried to slow down in road gear without slowing the throttle down and got shot through the front window, when it down shifted, who's at fault? Not following the operating manual could also void the warranty. It's not just a "bloody manual", it's as vital to a new tractor as the tires. Had they gave him a thorough education on how everything works and said the manual was missing, but on its way, would be a little different but they didn't even do that. They ignored him repeatedly saying to not deliver it without the manual and then laughed at him when he asked why. That's totally unacceptable and then to not include the top link and have it run out of fuel, just pathetic. Maybe it's his first tractor? Maybe he wants his son or wife to be able to use it? It doesn't matter. If they're going to laugh at him because he wants a manual with his $XX,000 tractor, stopping payment will get their undidvided attention. What if it specifically says something like not to use starting fluid in the manual and it's damaged because he used some. Is it his fault? Will it be covered by warranty? The manual may seem trivial but look at all the people who will pay handsomely to get a manual for their older tractors and equipment. I'm sure NH doesn't want to be named in an injury lawsuit because of a pi$$ poor dealer. The manual is a big deal! Dave
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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