Posted by Sprint 6 on December 02, 2015 at 05:32:09 from (107.77.89.90):
I will start another thread, since the other is getting down on the page. This is the low down on dealership service and why it is what it is. I was a GM dealer tech for 11 years and attained the level of World Class Technician, one of 1500 at the time (2005). Most dealer techs are paid flat rate, which is similar to piece work at a factory. The public is clueless about how this works, and most dealer owners now do not understand how it was intended to work, so it turns into a giant cluster. Each and every job on a vehicle has a flat rate time attached to it, expressed in hours and tenths of hours. This is the amount of time a mechanic is paid. So, if job a pays 1 hour, that is what the technician gets paid, whether it took 30 minutes, or 3 days, they get the same hour. Let's move on to the LOF situation below. The time assigned to a simple LOF has been dropping steadily for the last 15 years. At my last dealer, the basic LOF paid 3 tenths. This was the time paid for pulling the ticket, finding the car, pulling car in, racking car, perform LOF, unrack car, take car to car wash, run car through wash, repark car, and return ticket to counter. At my rate at the time, this work paid the princely sum of $7.20 and took way more than 3 tenths to perform properly. I was the highest paid at the time, so everyone else got less than that. I have a moral compass that forces me to do the job right, but how many others did the same as me? I have no clue. I held some sway due to the dealer needing my certifications for warranty reimbursement, so I refused to do the car wash, the writer would do it. Then GM decided we needed to do the 27 point check sheets on every car. Guess how much that paid? That's right, 0. Goose egg, nada. GM wanted wheels pulled and all. I argued for payment, to no avail, so I would check fluids and look through wheels at the brakes while on the lift because I refused to work for free. Dealers have now started to hire cheaper help because they are being forced by the companies to compete with Wal-Mart prices. The "free" maintenance that comes with new GM cars is even worse, GM's labor reimbursement to dealers is in the neighborhood of $5. How good of help are they going to hire to do that work?
I left the dealer world, even though I loved the cutting edge, because it was becoming impossible to make a living without cutting corners or outright lying. Dealers are losing the good techs in droves because of this fact. Flat rate was setup to standardize repair estimating and most mechanics got 50% of the door rate up until the '80s, when consultants convinced shops to disconnect the mechanics pay from the door rate. Most dealer techs are making a third or less of the door rate now. The good mechanics are leaving in disgust and being replaced with tech school "graduates" who don't know any better. This is going to make dealer service in the future even more suspect.
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