Posted by Goose on October 02, 2011 at 20:35:11 from (173.190.237.126):
This came to light tonight when my wife and I were eating dinner with some close friends.
My buddy is a civil engineer, and president of a company that designs, markets, and installs laminated wood electric power transmission poles. Every three years he leases a new vehicle and the company makes the lease payments. He’s always had Lincolns in the past, but this time around, he went to our local Ford dealer and ordered a new Ford Expedition with all the goodies, including a DVD player for rear passengers. Basically the same vehicle as a Lincoln Navigator, but considerably less money.
When the vehicle arrived a couple of weeks ago, he immediately noticed it did not have the DVD player. He was told the DVD player was a dealer installed accessory, so he took delivery of the vehicle and drove it for a couple hundred miles while the dealer ordered the DVD player. Bob dropped the vehicle off one morning after the DVD player had arrived, was told it would take about three hours, and was given an F-250 pickup to drive. After lunch, he called the dealer and was told it was not quite done. The dealer is only about 4 miles from Bob’s office, so he stopped in after work and was told they had a problem.
Upshot was, in the process of installing the DVD player, they’d shorted some wires, and first time the ignition was turned on, it fried most of the vehicle’s wiring. The vehicle will now not even run. Bob immediately called Ford’s Customer Service hotline, described the problem, and asked what they were going to do about it. There is now a standoff in process, with Ford wanting to try to fix the vehicle, and Bob insisting he wants a whole new replacement vehicle. Who knows what might happen down the road. He also suggested to Ford that they park the vehicle on the street in front of the dealership with a large sign saying, “Our Service Department destroyed this new vehicle”.
It’s going to get ugly.
Several years ago, a small town in Ohio could not get around to paying Bob’s company for some power line poles Bob’s company had sold and installed. Bob told the City Attorney, “If we aren’t paid within 30 days, I’m sending a crew down from Chicago to pull the poles back out, and you can see what the he11 you do with your wire”.
The City Attorney said, “You can’t do that!”
Bob replied, “Why not?. Until you pay us, they’re my poles. Until you pay us, I can take a chain saw, saw them into a pile, and burn them”.
A week later, Bob received a registered letter with a certified check for the full amount.
And you know what? I know Bob well enough to know he wasn’t bluffing. He would have done it.
As I said, I think things will get ugly before the situation with Ford is settled.
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