Posted by Adirondack case guy on September 22, 2017 at 16:29:41 from (69.207.198.19):
I decided NOT to go over the next day and confront them about the front hubs they installed on our 2010 Chevy Impala. Figured it would be best to go spend Thursday in the woods making a load of firewood and let myself calm down, so I didn't act irrational. The wiffey had to do the weeks shopping this morning, and I went back up to the woods to block another batch of logs. This afternoon I pulled into their customer parking area, and there was a young salesman out in the lot where I parked. He walked over to me and aked how I was doing. I politely told him "not so good, got a beef with service dept. He walked in with me and lead me to the service managers office. Nice young guy and I thanked him. I sat down with the service manager, and told him when I went to a GM dealer, I expected to have GM parts installed and pay a bit more than aftermarket parts. He passed the buck real quick, and said I would have to take that up with the parts dept. He escorted me to the parts counter, and handed my Weds billing to the parts manager. This guy came to me asking why I thought that Duralast parts had been installed. I handed him the box they put the removed hubs in. He then told me the boxes ment nothing, They may have just found those boxes in the shop and put them in them. I won't say all that I told him, but I doubted that they sent a mechanic dumpster diving for boxes when the wiffey requested the old parts back. At that point some customers in the waiting room had heard my elevated tone. I confronted him about the Duralast warranty, and how I could claim it if I had a failure. He told me that this invoice would be proof for their/GM lifetime warranty. I asked him why we had to pay for these, because they were the second set of hubs that they installed on this car. First pair were covered under a protection plan they offered when we bought the car from them. No answer. Finally he said they would adjust the price for aftermarket hubs or provide a lifetime warranty on the hubs. I told him to cut me a check for the diff. They wrote me a check for $237.51 I also called them on telling me that the steering rack needed replacing. They said there was some oil on the suspension under it. I told them that they as well as I, know that a $9.00 jug of Lucus PS sealer would take care of that. The parts manager then said that they don't make any money on fixes like that. I bit my toung on that, and put the bill in front of him and told him that he better remove their slogan under their logo which says "A Dealer For The People" He then hande me a business card. Little did I know that He and his brother own the franchise. I bet by tonight there is a sign posted in the shop area, stating NOTICE" do not put replaced parts into original packaging when customer requests them back. Loren
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